Collinson Group

Collinson Group

Influencing customer behaviour to drive revenue and value for our clients worldwide.


Collinson Group named Strong Performer

Proud to be recognised in the Forrester Wave™ Customer Loyalty Solutions report


Welcome to Collinson Group

Collinson Group is a global leader in shaping and influencing customer behaviour to drive revenue and add value for our clients. 

Our breadth of expertise in Loyalty, Lifestyle Benefits, Insurance and Assistance creates an unrivalled level of insight into affluent consumers and frequent travellers.

Together we leverage this to develop and deliver market-leading products and services that create engagement, value and loyalty for hundreds of the world's leading companies with millions of end customers across the world.

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Service Centres

Delivering unrivalled standards in call centre and customer management from our strategically located, 24-7, multilingual service centres.

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Harnessing the latest technology and technical expertise to support the IT needs of our clients, their customers and our own businesses.

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Generating actionable insight from data to increase customer understanding and drive business performance.

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Providing access to our network of thousands of global, regional and local partners across the world to acquire, reward and retain customers. 

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Lifestyle Benefits

Leading lifestyle membership programmes and travel enhancement products on a
global scale.

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Developing engaged customer relationships and brand advocacy through specialist loyalty expertise, innovative reward and incremental revenue programmes.

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Supporting customers 24-7, at home, on the road or when abroad, with our global lifestyle and emergency assistance, claims handling and travel management services.

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Flexible and creative insurance solutions including risk managed underwriting services, brokerage, and our own suite of direct-to-consumer retail products.

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Loyalty Partnerships Lifestyle Benefits Service Centres Insurance Technology Assistance Data

Our unique combination of capabilities

Showcasing our expertise

Creating loyal customer relationships

Our breadth and depth of loyalty expertise allows us to understand what it takes to motivate a positive change in customer behaviour and develop more meaningful customer relationships.

Driven by actionable insight and customer understanding, we are passionate about helping our clients to increase customer engagement, loyalty and profitability.

  • Over 25 years experience
  • Loyalty expertise in 14 offices in 11 countries 
  • Delivering for clients across 170 countries

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Leading lifestyle and travel benefits

We are the world-leading provider of lifestyle membership programmes and travel enhancement products.

With a tiered product range designed to meet the varying needs of our clients on a global scale. We help to differentiate products, optimise a brand offering and retain valuable customers.

  • Over 25 years experience 
  • Millions of members globally  
  • Flagship lounge programme Priority Pass

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Flexible insurance that's here to help

Our flexible insurance solutions enable us to offer a comprehensive range of products and services to meet the needs of your business and customers alike.

Our services include risk managed underwriting services, brokerage and a suite of direct-to-consumer retail products.

  • More than 1m travellers covered last year worldwide
  • Tailored insurance solutions
  • Award winning products and customer service

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Assistance when your customers need it most

We appreciate the unpredictability of today's world and are experts at supporting customers when abroad, on the road or at home, delivering the best possible customer experience at every touchpoint.

Our specialist teams are available 24-7 providing global lifestyle and emergency assistance, claims handling and travel management services.

  • Provider network of over 400,000
  • Expert in-house medical assistance team
  • Focus on first call resolution

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Creating partnerships, anywhere in the world

We understand that meeting loyalty and acquisition objectives requires the ability to build enduring yet diverse partnerships. 

Our proven brand partnership approach ensures our clients have access to short terms tactical offers and year-round promotional discounts through to loyalty bonus partners and rewards and exclusive money-can't-buy experiences. 

Speak to us about how we create bespoke partnerships in travel, finance, dining, retail, media, lifestyle and telecoms and configure solutions to meet the unique needs of our clients and their customers.

  • Specialist teams worldwide 
  • Delivering a global network of partners
  • Innovative partnership solutions

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